With this service ticket you benefit from exclusive KUFATEC support even if you have not purchased an item from us. We support you in all types of technically feasible retrofitting that we also offer. We guarantee immediate availability or contact within the hours from Monday to Thursday from 8 a.m. to 3 p.m. and on Friday from 8 a.m. to 12 p.m. You can purchase the service ticket with different scopes (bronze, silver, gold, platinum) Bronze service scope: Connection assistance Assistance in selecting the right parts Activation of control units (SFD1) ** Silver service scope: Same scope as bronze Assistance via Team Viewer * Gold service scope: Same scope as silver Provision of installation instructions/connection instructions available Platinum service scope: Same scope as gold Assistance with software configuration/commissioning of retrofits/control elements** Selectable options: Version 1, bronze Version 2, silver Version 3, gold Version 4, platinum Scope of delivery: Support for retrofits by telephone, e-mail and remotely Note: * Diagnostic system must be present ** Any KUFATEC coding dongle must be available for functions for which KUFATEC offers a dongle, this must be purchased in addition The support ticket is limited to one chassis number and one retrofit